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FAQs

FAQs

Answers To Your Questions Below

How far in advance can I reserve a self storage unit?
Our self storage units are first come, first serve; however, you can secure an available self storage unit anytime with the proper payment. We may also temporarily hold self storage units for those who set a specific appointment date and time in the very near future.

Do I have to sign a lease, or can I rent a self storage unit on a month-to- month basis?
Our leases are on a month to month basis and do require a signature upon renting a self storage unit.

What do I need to do to get a self storage unit today?
1. Payment–the $30 administrative fee and your first month's (prorated) rent
2. A signed month-to-month rental agreement
3. A valid ID or driver's license
4. A working phone number, email address, and a current mailing address
5. A cylinder lock to secure your self storage unit (included with the rental)

What are the days and hours that I may access my self storage unit?
You will have access to the property from 6 am to 10 pm every day of the year using your own personalized keypad entry code.  Our gate access is available 365 days a year, seven days a week. The gate will not open after 10 pm so please be out on time.  You will receive a unique code to access the gate and the climate controlled self storage unit building doors (if applicable).

Can I rent the self storage unit mid-month? Do you prorate?
You can rent a self storage unit anytime at Briarcliff Storage. We prorate the first month’s rent to reflect the day that you begin renting. We do not prorate the last month's rent. If you need to move out before the end of the month or pay for the next month to stay a few extra days, please plan to adjust accordingly.

Do you require insurance on the contents of my self storage unit?
Like your car, house, and all your valued possessions, insurance is required for the items you store with us. You are responsible for the items that you store with us at Briarcliff Storage, and insurance/protection for your stored belongings is required. For those without insurance/protection coverage, or if you’re looking for a little more protection, affordable storage protection is available through Briarcliff Storage. Our protection plan requires $100 deductible and is available in 3 protection levels to choose from. Check out our Features Page.

How do I make a payment?
• Auto Pay – we run your credit card at the beginning of each new rental period (recommended for no late fee)
• You can pay at the Briarcliff Storage office (cash, check, or credit card).
• Pay Bill online at www.briarcliffstorageunits.com

When is my rental fee due?
Payment is due the first day of each month.  If we have not received your payment by the 5th day of the month, your gate access will be denied, as well as access to your space.  A late fee of $20 will be charged if not paid by the 10th day of the month.  A lien/auction fee of $100 will be added after 32 days past due, and we will proceed with the auction process.

What may I store?
You are not allowed to store hazardous materials in the self storage units.  This includes flammable, toxic, explosives, corrosives, or poisons. Additionally, no food items, including animal feed, should be stored in your self storage unit.  The storage of illegal substances is prohibited. If we suspect that you are storing any of these items, you may be asked to vacate. In the case of illegal materials, authorities could be notified as well.

What is the size of your entry doors into the climate controlled building?
45" wide by 83" tall

Does Briarcliff Storage provide locks? Do you keep a key to my self storage unit?
A lock is included with your administrative fee at sign up. No one else has a key to that lock – just you. Cylinder locks are usually best purchased at our locations because the versions we sell are customized for our facilities. Though we recommend ours, you are welcome to use your own long mill cylinder lock. Cylinder locks are more trusted because they fit tightly into the door itself to eliminate any raised area that can be tampered with. They are housed internally within the self storage unit, similar to front door locks in your house or apartment. These cannot be cut, as the locks don’t stick out of the self storage unit door. Like disc locks, they are also strike-proof, drill-proof and pick-proof. We also sell a variety of moving, packing and storage supplies.

What’s the difference between an indoor self storage unit (climate controlled) and an outdoor (drive up) self storage storage unit in Oak Ridge TN?
Indoor self storage units are heated and cooled (sometimes called climate control), are protected from the elements and have wide hallways to move in. This allows your moving items to be stored as if they were still inside your home or office. All our interior self storage units provide a much higher quality of storage than your shed or attic might. Using our heated & cooled climate controlled self storage units is almost like leaving your items right at home!  Outdoor drive up self storage units offer the convenience of drive-up access.  These self storage units have no temperature or humidity control. Briarcliff Storage Units offers both types of self storage units in Oak Ridge TN.

Do you offer boat storage, car storage, or RV parking?
Sorry, we do not have outdoor parking for boat storage, car storage, RV parking or other vehicles. Our parking and common areas are limited and need to be available for temporary parking or unloading to customers with a self storage unit.

Can I leave my vehicle parked in the lot?
If you are physically on the property, your vehicle can be parked inside our fence or in the parking lot. You may not leave your vehicle unattended or overnight; unattended vehicles, including boats or recreational vehicles, may be booted and/or towed at the owner's expense.

Is the self storage unit big enough for my boat or RV?
We have self storage units in different sizes, and some are big enough to store a car or boat.  A typical car requires a 10×20 self storage unit. Boat trailers will often be to big.

Do you have trucks available to rent for moving?
No we do not offer rental trucks.

What Kind of Security Do You Provide?
Our Computerized Gate Access System only allows authorized people in the locked areas of the property. Our facility is completely fenced and fully lit.  We are equipped with video recording cameras. We check the property daily and use the best locks for our self storage units. Here’s what we do to protect our property and buildings:
·     State-of-the-art digital video recording systems
·     Motion detectors for lighting
·     Hallways and aisles that are brightly lit
·     Central Monitoring Station for Fire
·     Full time managers
·     Full-time maintenance staff to keep everything clean and well maintained
·     Perimeter fencing
·     A personalized access code for the keypads that open the gates and interior buildings
·     Doors fitted for recessed cylinder locks, designed to withstand break-in attempts
·     You own your lock — only you have keys to unlock and access your self storage unit

Do your self storage units have electricity?
No, our self storage units do not have electrical outlets.

What size self storage units are available in Oak Ridge, TN?
We offer many sizes at Briarcliff Storage Units in Oak Ridge, TN. Come Take a look at our available self storage units!

What size of self storage unit do I need in Oak Ridge, TN?
If you're unsure of what size of self storage unit you need, go to our rent storage unit page to get a better idea of what you need.

How much does a climate controlled self storage unit cost in Oak Ridge, TN?
The average price of a climate controlled storage unit is $170.

Do I need a lock when I rent a self storage unit in Oak Ridge, TN?
You do not need a lock.  We will provide a free high security cylinder lock for maximum security.

Can I rent my self storage unit online at Briarcliff Storage Units Oak Ridge, TN?
You absolutely can rent your self storage unit online at Briarcliff Storage Units in Oak Ridge, TN. We only need to collect a few pieces of information and can have the whole process done in less time than it takes to enjoy a cup of coffee in the morning.

Do I need a reservation to rent a self storage unit in Oak Ridge, TN?
You do not need a reservation to rent a storage space at Briarcliff Storage Units in Oak Ridge, TN. However, a reservation does ensure that you'll be able to secure the exact space you need for a few days. If you do spot an available self storage unit for a size you need, you will need to reserve that space at that time to lock in that price and that size for a few days. Otherwise, you can either be added to the waiting list or just complete the rental online.  Give us a call and we will rent the self storage unit over the phone whenever you're ready as well.

Are there climate controlled/temperature-controlled self storage units in Oak Ridge, TN?
Briarcliff Storage Units in Oak Ridge, TN offers climate-controlled self storage units in Oak Ridge, TN. Our temperature controlled spaces maintain the ambient temperature between 55 – 80 degrees and the humidity between 25% – 65%. These temperature and humidity levels are ideal for keeping your things in great condition. We are conveniently located near all the east end neighborhoods at 699 Emory Valley Rd, Oak Ridge, TN (Near Priceless IGA & Goodwill Retail Stores).  Come over to see our drive up & climate controlled/temperature controlled self storage units.

What is the best way to pack my belongings in storage correctly?

  •  Determine whether the goods you are storing will be better protected by placing them in boxes, totes, or other containers. You may need to purchase specialized boxes and other materials to protect your items during the move and while they are stowed away.
  • Thoroughly clean, disinfect and dry refrigerators, freezers, stoves and other appliances. Appliances with doors can be stored with the door slightly open, and some can be stacked on top of each other.
  • Prevent rust by wiping down all types of metal surfaces before storing. Use a few drops of machine oil to lightly coat these items for preventing rust and possible deterioration.
  • Store clothing on hangers before folding them into cartons. Make sure all drapes, curtains, linens and clothing items are washed and dry, or dry cleaned to avoid attracting pests.
  • Use bubble wrap and other materials when storing dishes and glassware. Pack similar items in the same box and fill empty spaces with packing peanuts, bubble wrap or newspaper.
  • Stack lightweight chairs “seat to seat”, but avoid stacking other types of furniture on top of each other. Cover all upholstery with light cotton dust covers.
  • Holiday decorations can be stored in their original cartons. Wrap glass ornaments and other delicate items in bubble wrap or newspaper before storing in boxes or totes.
  • CDs, tapes, records and other music items can be stored in boxes or airtight cartons to prevent damage.
  • Cover computer screens and large television screens with dust covers and wrap in bubble wrap if you are storing these items next to furniture and other equipment.
  • Pack all books, files, and documents flat, and use bubble wrap or newspaper to fill any empty spaces in the boxes or totes.
  • Disassemble furniture and place pieces on a corrugated cardboard mat or plastic sheet before placing them on a pallet.
  • Wrap lamp bases in padding and store the lamp shade and base separately.
  • Be sure to clean and dry all electrical equipment before storing.

What types of things are prohibited to store in my storage unit?

Even though you alone control access to your storage space, there are some items that cannot be stored in your unit at any time. These include:

  • Live animals
  • Perishables
  • Liquids
  • Explosives
  • Flammable liquids and fuels
  • Toxic materials
  • Any items that need to be in a controlled environment

Are the unit sizes approximate for comparison purposes only?

Yes, the unit size disclaimer is as advertised for rent are approximate only; units or spaces at the property may differ slightly in shape and/or size. Customers should inspect the actual unit/space to be rented before signing a rental agreement and should base the decision to rent on the inspection of the unit/space and not on the advertised size. Rental amounts for a particular unit/space are not based on square footage measurements.

Source: Self Storage Association (SSA)

How do Promotion Details & Offer Terms work?

Subject to Change. Pricing and rental rate information does not include the cost of a lock, insurance/protection plan fees, administrative fees, or any applicable taxes. Promotions and discounts are available for new customers on new rentals only and are not available on transfers or additional units. Promotions are available on select units and cannot be combined with other offers, discounts, or promotions (except for military discounts). Reservations do not guarantee unit availability. Pricing subject to change. Actual unit sizes may vary from approximate size estimates. Other restrictions, taxes, and fees may apply. Please see the store manager or call for more information.

Discount Rent Promotions

“First Month Rent Free,” “First Month Half Off,” “Two Months Rent Free,” “Four, Three or Two Full Months Half Off,” and other rent promotions apply to rental payments due and may not be combined. “First Month Rent Free” and “First Month Half Off” will apply at move-in. “Two Months Rent Free” promotion is only valid for storage rentals six months or greater. The second month free will be applied to your sixth month’s rent. “Four, Three or Two Full Months Half Off” promotion requires a pro-rated amount for partial month based on your move-in date for month 1 payment. Months 2, 3, 4 or 5 per current promotion will be 50% off. On select units.

Commitment Promotions

As a condition of any Discount Rent Promotions the customer agrees to sign up for automatic payment authorization. Customer agrees and acknowledges that Automatic Payments must be used during the Promotion Term of the Agreement for the Promotional Monthly Amount due (including any taxes, insurance/protection plans, or administrative fees). Once the Promotion Term expires, Customer may use any payment method acceptable under the Agreement to pay all amounts due.